Becker's Warranty Statement:
Items sold by Ritchieintexas.com (Beckers) are warranted directly by the manufacturers. No other warranty either expressed or implied is offered. Ritchieintexas.com is not responsible for normal wear & tear, abuse, or mistreatment of item(s) or product(s). To start a warranty claim, simply contact us with details & date of purchase, the problem and your complaint. At manufacturer's option, Item(s) will be repaired, replaced, exchanged, or a credit issued to the same credit card used in the purchase. Sorry, no freights or labor charges will be covered by Ritchie Industries, Inc or Ritchieintexas.com without prior agreement. Please read the Ritchie Warranty Statement below:
Ritchie's Warranty Statement:
(CLICK HERE) To see the actual printed warranty page on the Ritchie Site.
Otherwise, here's a pretty well paraphrased version of it:
Ritchie Industries, Inc. warrants its products to be free of defective materials and workmanship. Defective part(s) will be repaired or replaced at the option of Ritchie Industries. This warranty specifically excludes all labor and shipping charges. This warranty does not apply to any appearance issues, to any product whose exterior has been damaged or defaced, to any product subjected to misuse, abnormal service or handling, and to any products altered or repaired with other than original equipment or manufacturer's parts. All warranty claims must processed through an authorized Ritchie dealer / distributor. Proof of purchase is required. The period of warranty begins at original date of purchase, not date of installation.
Warranty on each type of product is as follows:
Poly Units - Base, top, and ball closures is 5+5 limited against manufacturing defects - the first five years coverage is 100%, in the last five years, the value of the waterer declines by 20% each year. 100% one year warranty against manufacturing defects on wear & tear component items such as the float valve assembly. If an optional immersion heater was purchased with the unit, it carries a 100% one year warranty from date of purchase.
Stainless Steel Units - Stainless trough and stainless valve-chamber frame is warranted 100% for 10 years against manufacturing defects or corrosion. Powder coated steel casing and cover is warranted against manufacturing defects at 100% for first year, with a 10% decline in value for each of the remaining (9) years. 100% one year warranty against manufacturing defects on wear & tear component items such as the float valve assembly, heaters, heating elements, and thermostats.
Component Parts - As stated above, wear & tear parts such as floats, valves, heating elements, thermostats & plugs carry a 100% one year warranty from date of purchase against manufacturing defects.